Thank you for choosing FlashMed for your purchase. We strive to provide a seamless and satisfactory shopping experience, including efficient shipping and delivery services. Please review our shipping policy below (Note this doesn't apply to Pre-Order purchases):

1. Order Processing:

• All orders will be processed within 3 business days after payment verification.
• Please ensure that the shipping address provided is accurate and complete. We will not be responsible for any delays or losses resulting from incorrect or incomplete addresses.

2. Shipping Methods and Timeframes:

• We currently offer free signed for delivery (2-5 days) for all orders within the UK.
• Shipping times may vary depending on the destination and the chosen shipping method.
• Estimated delivery times will be provided during the checkout process, but please note that these are estimates and not guaranteed delivery dates.

3. Shipping Costs (Oversees deliveries)

• Shipping cost will be calculated based on the destination and the shipping method.
• The shipping cost will be displayed during the checkout process before the order is finalised.
• Occasionally we may offer free shipping promotions for specific products or order values. Such promotions will be clearly communicated on our website or through promotional materials.

4. Tracking Orders:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instruction on how to track your package.
• Please allow some time for the tracking information to be updated by the shipping carrier.

5. International Shipping:

• We currently offer shipping to select international destinations. Please note that additional customs duties, taxes or fees may be applied by the destination country's customs department. These charges are the responsibility of the recipient.
• Read Section 3. for further information about the shipping cost calculations.

6. Order Status and Support:

• You can check the status of your order by contacting our customer support, and a member of the team will assist with any order queries.
• Tracking the order will be available through the carrier delivering the order.

7. Shipping Restrictions:

• We comply with all applicable shipping regulations and restrictions.
• Certain products may have specific shipping limitations or may not be eligible for shipping to certain locations. Such restrictions will be clearly communicated on the product page or during the checkout process.

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be communicated on our website or through other appropriate channels.

If you have any further questions or require assistance, please feel free to contact our customer support team on our Contact Us page.

Thank you for choosing FlashMed!

Sincerely,

The FlashMed Team

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@flashmed.co.uk. Please note that returns will need to be sent to the following address: 36 Havelock Street, Sheffield, S10 2FP, United Kingdom.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@flashmed.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@flashmed.co.uk.

Thank you for your interest in our product! We offer pre-order options to ensure that you can secure your item before it becomes available for general sale. Please read the following policy regarding our pre-order process:

1. Pre-Order Placement:
   a. You can place a pre-order for the desired product through our website or authorized retailers.
   b. Pre-orders require full payment at the time of purchase to secure your order.
   c. We accept various payment methods, including credit/debit cards, PayPal, or other approved payment gateways.
2. Availability and Shipping Time:
   a. The estimated shipping time for pre-orders is 6-8 weeks from the date of purchase.
   b. Please note that this is an estimated timeline and may be subject to change due to unforeseen circumstances or production delays. We will keep you updated if any changes occur.
3. Order Fulfillment:
   a. Pre-orders will be fulfilled in the order they were received.
   b. If you have ordered multiple items and one or more of them are on pre-order, we will ship the available items first. The pre-ordered item(s) will be shipped separately once they become available.
4. Communication and Updates:
   a. We will provide regular updates on the progress of your pre-order via email or any other contact information provided during the purchase.
   b. In case of any significant changes to the estimated shipping time, we will notify you promptly and offer alternatives if available.
5. Cancellation and Refunds:
   a. You can cancel your pre-order and request a refund at any time before the product is shipped. Please refer to our refund policy for further details.
   b. If you choose to cancel your pre-order, we will process the refund within a reasonable timeframe.
6. Product Changes:
   a. Occasionally, there may be changes or improvements made to the product during the pre-order period. We will strive to communicate such updates and ensure they enhance the overall quality and performance of the item.

Please note that by placing a pre-order, you acknowledge and accept the terms and conditions outlined in this policy. If you have any further questions or concerns regarding our pre-order process, please contact our customer support team, and we'll be happy to assist you. We appreciate your support and patience throughout the pre-order period.

Our selection of high-yield conditions within the field of internal medicine encompasses a comprehensive range of topics that are crucial for your medical school exams. These conditions represent a significant portion of the material you can expect to be tested on throughout your medical education. We have carefully curated this information to provide you with the essential exam knowledge required to excel in the most commonly tested conditions in internal medicine.

It's important to note that our focus is primarily on general internal medicine, and as a result, we have not included specialty-specific conditions in this particular compilation. For more information on specialty-specific topics, we recommend referring to the next FAQ question, which provides further clarity on this matter.

The Internal Medicine Flashcards serve as an introductory component of our product range, designed to provide you with a solid foundation of high-yield medical school content. However, we are committed to expanding our offerings to encompass a broader range of subjects and formats.

In the near future, we will be releasing additional box sets that cover a wider array of specialties, ensuring that you have access to comprehensive and targeted study materials for those specific areas of medicine. This will enable you to delve deeper into the intricacies of various medical specialties, allowing for a more well-rounded education.

Furthermore, we are also working on developing resources tailored specifically for OSCE (Objective Structured Clinical Examination) preparation. These materials will equip you with the necessary knowledge and skills to excel in the practical aspects of your medical education, ensuring that you are well-prepared for the clinical assessments you will encounter during your training.

We encourage you to stay tuned for updates and announcements regarding the release of these future products. Our commitment is to provide you with a comprehensive suite of resources that covers a wide range of high-yield medical school content, ensuring that your educational needs are met throughout your journey in medicine.

We ensure that the information presented in our resources is sourced from reputable references such as the NICE (National Institute for Health and Care Excellence) Guidelines and relevant literature. Our content is predominantly tailored to the curriculum followed by UK medical schools, emphasising the management of conditions within the NHS (National Health Service).

It is important to recognise that treatment protocols may differ based on the specific location where you are working or studying. Therefore, while our materials provide valuable exam revision material, we strongly advise healthcare professionals to confirm and adhere to the local trust guidelines once they begin practicing on the wards.

By utilizing our cards for exam preparation, you can familiarize yourself with the general principles and essential knowledge required for the management of various conditions. However, as you transition to a clinical setting, it is crucial to stay updated on the specific guidelines and protocols followed within your local healthcare system.

We strive to provide you with a solid foundation of information and encourage you to prioritize ongoing learning and staying up-to-date with the guidelines and protocols applicable to your practice environment.

The information included in our resources is sourced from the most current guidelines available at the time of publication. It is essential to acknowledge that medical guidelines are subject to regular updates and revisions as new evidence emerges and best practices evolve.

To ensure that you have access to the most up-to-date information, we commit to releasing new editions of our resources every few years. These updated editions will incorporate the latest guideline changes and revisions, reflecting the advancements in medical knowledge and practice.

We strive to keep our users informed about the availability of new editions and guideline updates. Any significant changes will be clearly highlighted and communicated on our website. This way, if you have purchased an older edition, you will be aware of the guideline updates and can make an informed decision about whether to acquire the latest edition.

We recognize the importance of staying current with the latest guidelines, and our goal is to provide you with the most accurate and relevant information possible. By periodically releasing new editions, we aim to ensure that our resources align with the most current guidelines, enabling you to stay at the forefront of medical knowledge and practice.

We are excited to announce that the new Internal Medicine Flashcards Boxset will be available for pre-order during a specified period. This pre-order option allows you to secure your copy in advance. However, it's important to note that there will be a limited number of stock available, so we encourage you to take advantage of this opportunity before supplies run out.

Please be aware that delivery of the pre-ordered boxsets typically takes around 6-8 weeks. However, delivery times are subject to change depending on various factors. Rest assured that we will make every effort to get the boxsets to you as soon as possible. We understand the importance of timely delivery and will strive to minimise any delays.

For detailed information regarding the pre-order process, including policies and guidelines, we kindly ask you to refer to the Pre-Order Policy section provided above. This section will outline the specific terms and conditions associated with pre-ordering the Internal Medicine Flashcards Boxset, ensuring transparency and clarity throughout the process.

We appreciate your enthusiasm for our product and thank you for choosing to pre-order the Internal Medicine Flashcards Boxset. We are committed to delivering a high-quality educational resource and look forward to providing you with an enriching learning experience.

Our Flashcards have been designed to encompass the common high-yield content that is applicable to a wide range of medical schools and examination formats. We believe that regardless of where you are studying, you will find significant value in using our Flashcards as a revision resource.

By focusing on the core concepts and key information that are frequently tested, our Flashcards provide a solid foundation for exam preparation. They serve as a valuable tool to reinforce your understanding of fundamental principles and to consolidate the key points necessary for success in medical school examinations.

We are confident that by utilising our Flashcards, you will be able to enhance your revision process and strengthen your grasp of the crucial material that is relevant across different medical school curricula. Our aim is to provide a resource that can benefit students from various educational backgrounds, ensuring that they have access to high-quality study materials that support their learning journey.

As mentioned in a previous FAQ question, it is crucial to emphasise that our resources should not be used as the sole basis for making clinical decisions. While our materials serve as a valuable tool for revising medical knowledge, they are primarily tailored to align with the requirements of medical school exams, including finals.

The information provided in our resources outlines the national guidelines that are commonly tested on these exams. However, it is essential to recognise that clinical decision-making involves numerous factors that may vary based on individual patient characteristics, local protocols, and specific healthcare settings.

We strongly advise healthcare professionals to consult and adhere to the local guidelines and protocols specific to their practice environment when making clinical decisions. These local guidelines take into account the context, available resources, and regional considerations that can significantly impact patient care.

While our resources contribute to building a solid foundation of medical knowledge, it is vital to integrate them with the most up-to-date local guidelines and protocols for accurate and appropriate clinical decision-making. By doing so, you can ensure that your investigations and management plans are aligned with the best practices and standards specific to your healthcare setting.